Export & ordering

**How an order runs**

1. **Enquiry.** Send the models, quantities, destination market and any special requirements through the contact form or by email.
2. **Specification and quotation.** Our export team replies within two working days with a written specification and price.
3. **Confirmation.** Once the specification, quantities, payment terms and delivery terms are agreed in writing, the order enters the production schedule.
4. **Production and testing.** Every unit is functionally tested before packing; gas appliances are pressure-tested.
5. **Documentation and shipment.** Commercial and shipping documents are issued with the consignment, with manuals and labelling in your market’s language.

**What to include in your first enquiry**

Model names or codes, quantity per model, destination country and port, voltage or gas requirements if not standard, branding requirements if any, and your target timescale. The more of that we have up front, the fewer rounds it takes.

**Documentation languages**

Arabic, English, Turkish, Italian, Spanish and Chinese.

**Terms**

Incoterms, payment terms and packing configuration are agreed per order and confirmed in the written quotation. We do not publish standing prices, because they depend on specification, volume and destination.